FAQ
All You Wanted to Know And More
What is your return policy?
Returning coffee is not allowed as it is considered as a perishable item unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select, and other overnight or Express Shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Damaged Product:
Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.
Do you offer gift cards?
Yes. We do offer gift cards. We offer $25, $50, $100, $150, and $200 gift cards. Our gift cards can be used on any product on Roadrunnerjoe.com.
Which payment methods do you accept?
We accept all major credit cards and debit; cards.
How does your subscription service work?
You can subscribe to monthly or weekly subscription. Every month you will be charged and mailed your subscription coffee. You can cancel at any time, no questions asked. All orders in the U.S.A. comes with free shipping.