Written by Josh
Updated over a week ago
We have a straightforward policy on refunds.
1). If you make an error, there will be no refunds.
2). If we make an error (and we will. Our internal tracked error rate is 0.325% if you sell enough, it will happen). This is typical: Our process is extremely customary and humans at every step, so if/when we make an error, we will fix the issue and we pay for new coffee and shipping.
3). If there is an issue that is the post office's fault or another odd issue...package theft, damage in shipping, We will investigate and if we can verify the integrity of the claim, we will split the order. You pay for shipping; we'll pay for coffee.
4). Our subscription coffee customers get one return no questions asked 1 per calendar year.
So, in summary.
Your fault, you pay. Our fault, we pay. "Nobody's" fault, we split it.
Never send coffee back!
It is a waste of shipping as we must discard any returned product.